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STEM Automotive

STEM Automotive

We bring the shop to your car.

  • Services
    • Maintenance
    • Diagnosis
    • Repairs
    • Tires
  • Buy Tires
  • Schedule Service
    • Mobile Service
    • In-Shop Service (Coming Soon)
  • Car Tips
  • Contact Us
    • About STEM

Contact Us

Phone
(716) 204-2799
Ext 1 – Schedule Service: If you are interested in scheduling service or want additional details.
Ext 2 – Fleet Services: If you are an existing fleet customer or are interested in discussing how we can help your fleet.
Ext 3 – Questions about STEM: You don’t want service now but want to more details how our services work.
Ext 4 – Business Matters: If you’re a vendor or are trying to sell our business any service or product.Because we focus on customers and their vehicles during a service, we may not answer but will prioritize responding or answering extensions 1 and 2. If you’d rather text, we can often respond quicker. It is a virtual number that forwards to our cell phones so all STEM staff can see and respond to texts and calls from a shared phone number.

Email
service@stemauto.com

STEM’s Main Service Area

Frequently Asked Questions

  1. Where will STEM travel to?
    We travel anywhere in Erie County and the closest parts of Niagara, Wyoming, and Genesee County to your location. There are a few exceptions where we cannot drive to; like small parking garages or in the middle of the woods. If you’re not sure, just reach out and ask.
  2. How much does STEM charge?
    There are thousands of job and vehicle types, so contact us for an exact estimate for your needs. However generally speaking, STEM services are about the same cost as any other independent repair shop. We spend more time between jobs driving, but we have less overhead cost so our pricing is very similar to what you’re familiar with.
  3. Is there a service charge or any additional fees?
    Our costs are clearly communicated before every service – we include a travel fee for locations farther away and they are included in the estimate when you schedule using your zip code. We do not add any surprise service, or surcharge fees. All of this is built into our pricing structure, so you will see all charges detailed on your invoice.
  4. Why do you only offer full synthetic oil changes?
    We use premium oil and premium oil filters to help your car run the best that it can. Many vehicle manufacturers call for full synthetic oil to always be used. In addition, this extends the recommended service interval from 3k miles to 5k miles.
  5. Will it void my warranty to have STEM do work?
    Never. Having a registered repair shop perform repairs or maintenance on your vehicle will not void any warranties, regardless of what dealers may suggest. We always use manufacturer specified fluids and parts. In fact, the Federal Trade Commission prohibits dealers from requiring their services to maintain warranty. In addition, STEM partners with some aftermarket warranty companies to actually provide warranty work.
  6. How do you clean up?
    Keeping a customer’s home and driveway clean is one of our first priorities. We also have clean-up protocols in place so you won’t even know we were there. We use drop-mats and covers for driveways to ensure no oil or rust remains on the driveway.
  7. Can you work in the rain and snow?
    Of course! We’re in Buffalo, so we are prepared for all types of weather. If the weather is truly dangerous (extreme cold, lightning, tornadoes, etc.), we will take proper precautions. We’ve had fewer than 5 reschedules based on weather in the past year.
  8. How do you lift the car to work on it?
    STEM has portable car jacks and lifts to safely raise vehicles at your location. When we started providing mobile service, this was a much easier problem to solve than expected.
  9. How long will a job take?
    Unlike many home services, STEM aims to arrive within 15 minutes of your appointment time. We budget our time based on several “flat rate” standards of vehicle repair that provide time estimates for any given repair or maintenance job and we plan non-billable travel time between jobs. When you receive your quote, it will take into account the commonly accepted amount of amount for that job and your vehicle. Even if the job takes longer than the prescribed time, you will only be charged for the labor time you were quoted. If an unusual situation requires more time for repair, STEM will receive permission from you before performing work that will cost you more than the original quote.

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Contact Us

Hours: Monday – Friday: 8:00am – 4:30pm
Phone: 716-204-2799

Testimonials

I have no choice but to RAVE about STEM Auto. I desperately needed an oil change and tire rotation but severely lacked the time to get it done. Matt came to my work to do it and let me tell you I DID NOT LIFT A FINGER! He was able to take care of everything in under an hour and I never had to leave my desk. It’s unbelievably convenient PLUS he took a look at my car to recommend some future maintenance. 12/10 would recommend to literally everyone ever.

Mary L

We have used STEM AUTOMOTIVE to service our College-aged daughters’ vehicles for routine maintenance, inspections, oil changes, tire rotation, wiper blade replacements, diagnostics, and to make sure everything is safe and long trip ready. Having a typed out evaluation of what was done and when to expect needed service I find to be very helpful. So convenient to be able to have the cars serviced right in our driveway! Service was able to be scheduled quickly, and Matt was prompt. We are extremely satisfied with STEM AUTO!
FYI...2017 Nissan Altima and 2013 Toyota Prius were the autos serviced.

Andrew W

I heard about STEM Automotive from a friend. An auto service at your door? I've always taken my car to a shop to get fixed but I also remember my dad changing things himself in the car when I was a little kid. I decided to give it a shot. I was so impressed with the service! It was so easy to schedule, especially because I didn't have to take my car anywhere, they came to me. The gentleman was straightforward, efficient and courteous (He was wearing a mask - COVID) just being so aware of what needed to be done. He listened to me, looked over my car and let me know the results. Turns out it was not as dire as the dealership had told me. The part was expensive (it was an O2 sensor and filter) but a week later he came back and fixed it. I paid at the end and the entire process took less than two hours. This experience has been my best automotive experience in the last 10 years. The service is amazing, convenient, and honest. I highly recommend them to any of my friends!

Chandra T

I wish we would have started using STEM auto sooner. They are beyond fair in pricing. The quality of their work, efficiency and knowledge of their work is unbeatable. Do yourself a favor... save time, and money and use stem!

Jennifer M

I will highly recommend STEM Automotive to all of my family, friends, clients and business associates. I really can't say enough good things. I'm totally blown away by the convenience, service and price. My car wouldn't start, so I called STEM. They came to my house, in a large beautiful truck, and arrived right on time. In under a half an hour, STEM had my problem diagnosed and replaced my battery. All for an excellent price. Towing and service alone would have cost me at least double anywhere else! Don't hesitate. Definitely call STEM for your automotive needs.

John A

STEM was great to work with. Setting up an appointment through the website was easy. All costs for my services were known upfront which was very refreshing. Finally, you can't beat the convenience of the auto shop coming to your door.

Pat M

I have used STEM's services a few times now and every time, I am left satisfied and with a little bit of knowledge. Recently, I scheduled an oil change and noticed a small noise coming from the front end of the vehicle and asked Matt to check it out. He informed me of the issue and gave me a suggestion on how to have it fixed. He also did the Oil change in Buffalo Winter Weather... He is completely equipped to handle the elements and is more than happy to do the work!

Charles E

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